Effective Date: May 12, 2026
Website: uxrecorder.com
Company: UX Recorder, Inc.
UX Recorder, Inc. (“UX Recorder,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use uxrecorder.com and our UI/UX recording and analytics platform.
UX Recorder helps website and app owners understand how users interact with digital interfaces by recording interface interactions such as clicks, scrolls, navigation patterns, form interactions, session activity, and related usability signals.
1. Information We Collect
We collect information in three main ways: information you provide to us, information collected automatically through our platform, and information collected from end users interacting with websites or applications where UX Recorder is installed.
Information You Provide
When you create an account, contact us, or use our services, we may collect:
- Name
- Email address
- Company name
- Billing information
- Account login details
- Support messages and communications
- Team member information
Information Collected Automatically
When you visit our website or use our platform, we may collect:
- IP address
- Browser type
- Device type
- Operating system
- Referring pages
- Pages visited
- Time spent on pages
- Log data
- Approximate location based on IP address
User Interaction Data
When our recording script is installed on a customer’s website or application, UX Recorder may collect information about how visitors interact with that interface, including:
- Mouse movements
- Clicks and taps
- Scroll activity
- Page navigation
- Form field interactions
- Session duration
- Device and browser information
- Screen size and viewport data
- Error events and usability issues
UX Recorder is designed to help identify usability problems, friction points, and opportunities to improve the user experience.
2. Sensitive Data and Masking
UX Recorder is not intended to collect sensitive personal information.
By default, UX Recorder masks common sensitive fields, including passwords, payment card fields, Social Security number fields, and other form inputs likely to contain private information. Customers are responsible for configuring additional masking rules where necessary.
Customers should not use UX Recorder to knowingly collect:
- Passwords
- Payment card numbers
- Health information
- Government identification numbers
- Financial account information
- Children’s personal information
- Any other sensitive personal data
3. How We Use Information
We use collected information to:
- Provide and operate the UX Recorder platform
- Create session recordings and usability analytics
- Help customers improve website and application experiences
- Maintain account security
- Process payments
- Provide customer support
- Monitor system performance
- Detect fraud, abuse, or technical issues
- Improve our products and services
- Send administrative notices and service updates
- Comply with legal obligations
We do not sell personal information.
4. How Customers Use UX Recorder
Our customers use UX Recorder to analyze visitor behavior on their own websites or applications. In many cases, our customers are the primary controllers of the data collected through their use of UX Recorder, and UX Recorder acts as a service provider or processor on their behalf.
If you are a visitor to a website that uses UX Recorder, please review that website’s privacy policy for more information about how your data is used.
5. Cookies and Tracking Technologies
UX Recorder may use cookies, pixels, scripts, and similar technologies to:
- Keep users logged in
- Measure website performance
- Record interface interactions
- Identify repeat sessions
- Understand product usage
- Improve analytics accuracy
You may be able to disable cookies through your browser settings. However, some features of our website or platform may not function properly if cookies are disabled.
6. How We Share Information
We may share information with:
- Service providers that help us operate our business
- Payment processors
- Cloud hosting providers
- Analytics providers
- Customer support tools
- Security and fraud prevention vendors
- Legal or regulatory authorities when required by law
We may also share information in connection with a merger, acquisition, financing, restructuring, or sale of business assets.
We do not sell personal information or share it with third parties for their independent advertising purposes.
7. Data Retention
We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
Session recordings and interaction data are generally retained according to the customer’s selected plan. For example:
- Free plans: up to 30 days
- Standard plans: up to 90 days
- Business plans: up to 12 months
- Enterprise plans: custom retention periods
Customers may delete recordings or request deletion of account data at any time, subject to legal and contractual requirements.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include:
- Encryption in transit
- Access controls
- Password protection
- Role-based permissions
- Logging and monitoring
- Secure cloud infrastructure
- Regular security reviews
No system is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
UX Recorder may process and store information in the United States or other countries where our service providers operate. If information is transferred internationally, we take reasonable steps to protect it in accordance with applicable privacy laws.
10. Your Privacy Rights
Depending on your location, you may have rights related to your personal information, including the right to:
- Access your information
- Correct inaccurate information
- Delete your information
- Restrict or object to certain processing
- Request a copy of your information
- Opt out of certain data uses
To exercise these rights, contact us at [email protected].
If your information was collected through a website or application that uses UX Recorder, we may direct your request to the customer that controls that website or application.
11. California Privacy Notice
If you are a California resident, you may have additional rights under the California Consumer Privacy Act and related laws.
UX Recorder does not sell personal information. We may collect identifiers, internet activity information, device information, and commercial information for the purposes described in this Privacy Policy.
California residents may contact us at [email protected] to request access, deletion, or correction of personal information.
12. Children’s Privacy
UX Recorder is not intended for children under 13 years old. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.
13. Customer Responsibilities
Customers using UX Recorder are responsible for:
- Providing appropriate privacy notices to their users
- Obtaining consent where required
- Configuring data masking settings
- Avoiding collection of sensitive personal information
- Using UX Recorder in compliance with applicable laws
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may notify users by email, through the platform, or by posting an updated version on uxrecorder.com.
The updated policy will be effective as of the date listed at the top of the page.
15. Contact Us
For questions about this Privacy Policy or our privacy practices, contact us at:
Email: [email protected]
Website: uxrecorder.com